How I Got Screwed at Bellevue Chrysler Jeep Dodge

6 thoughts on “How I Got Screwed at Bellevue Chrysler Jeep Dodge”

  1. It’s also possible that policies were set in place to make it so difficult to get warranty work done that the average customer would give up, preventing the dealer from having to spend money on labor to have the repairs done.

    What you’re describing is all too common, especially in over-the-phone customer service. Front line employees are either imbeciles, being intentionally hard headed, or really have no authority to do anything, which makes you wonder why they’re even there in the first place. 9 times out of 10, when I call a call center it’s over something that requires me to have to ask for a manager, and when I ask for a manager, I then have to argue that my request to speak to the manager is necessary, which should be obvious given that the CSR can’t help me.

    Anyway, I’ll stop ranting. You’re right. Small things can lead to a loss in future business that could equal thousands of dollars in lost profit. In today’s economy there isn’t a large pool of people to pull from, for new customers, so companies need to start looking into taking better care of the customers they already have.

  2. Having worked for this businesses parent company (Autonation) in the past, I can say that practices like this are fairly standard, however I do agree that the experience you were given it’s inexcusable.

    It look this particular service rep was an idiot and a cog in a very big machine. When employee’s are dealing with customers often the refer back to what they’ve been trained to do, no matter how minuscule the situation may seem.

  3. In my experience, it’s the entitled multi millionaires that do argue about a $00.50 cent screw. Generally, those that don’t earn as much money feel less entitlement and are less difficult to help. The service representative was trying to do their job. Now they are being blasted on the world wide web for following policy. I don’t think that Chrysler Dodge will miss a customer who gets this angry (and sullies the reputation of a business) about a part that cost less than a dollar. Who would want a client that acts like that?

  4. This must be a standard AutoNation format. I bought across town twice, 2002 & 2011, both Brand New- both upper level models, and neither time did I even get even decent service at the service counters. Both times the first imression was the worst impression at the Service Department, I ended it by finally swearing them off for good the last time.

  5. Wow, that’s just outrageous. I mean there are plenty of better ways he could have dealt with the situation better. Luckily we’ve never had a situation come up like this at our dealership. I was just out here looking for dealership repair stories to make sure we’re doing things right. Luckily, I haven’t heard any complaints like this, so I know we’re doing better than most. Thanks for posting this it’s eye opening to see how poorly some repair shops are run. Especially at the manufacturer level. It’s just sad.

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